- If you aren’t happy with your purchase, we accept returns of new, unworn/unused merchandise in original packaging within 10 days of purchase. Your return must be postmarked within 10 days of receiving your purchase (per postage tracking delivery date). New merchandise is eligible for a full refund, less any shipping charges, and will be returned in the original form of payment.
- Return shipping charges are at the customer’s expense, unless the incorrect item is shipped or the item shipped is damaged.
- Returns must be sent pack in original packaging with tags attached.
- Sale pieces cannot be returned.
- All custom orders are final sale and cannot be returned or exchanged.
- All international orders are final sale.
- Exchanges: We are happy to exchange one of our products for another product, or different size, but the shipping costs will be covered by the customer.
- Once an order has shipped it cannot be cancelled (*excluding pre-ordered items, see note below).
- *Pre-Ordered items can be cancelled within three business days of purchase. After three business days, a pre-ordered item may be exchanged for store credit.
- To process a return or exchange, send an email to: firstname.lastname@example.org with the item you'd like to return and name on the order and reason for returning if you'd like to help us with feedback. Pack up your items, include the printed invoice or receipt and ship your return to the address below:
1213 Nichol Lane
Nashville, TN 37205